Clear, before you arrive

Every appointment is secured with a £20 booking deposit, taken online by card at the time of booking. See the cancellation terms below for when it's refunded and when it's kept. Your slot is only confirmed once that deposit has been paid.

The £20 deposit comes off the price of your treatment. The remaining balance — the treatment price minus £20 — is due at your appointment, and can be paid by card or cash on the day.

Appointment-only means the room and Nadya's time are reserved solely for you, so a missed slot cannot be filled at short notice. The deposit protects that time.

Card payments are processed securely by Stripe. NAS Beauty never sees or stores your card details.

If you cancel or move your appointment 24 hours or more before its start time, your £20 deposit is refunded in full to the card you paid with. Refunds are issued to Stripe on request and usually reach your account within 5–10 working days.

If you cancel less than 24 hours before your appointment, or you do not attend (a no-show), the £20 deposit is forfeited and is not refunded.

To cancel or rearrange, call or message Nadya on 07875 545008 as early as you can — the earlier you let her know, the more likely the slot can be offered to someone else.

Arriving more than 15 minutes late may mean your treatment has to be shortened or rebooked so later clients aren't affected, and puts your appointment and deposit at risk. Where a late arrival makes treatment impossible, it is treated as a same-day cancellation.

If Nadya ever has to cancel or move your appointment, your deposit is refunded in full or carried over to your new booking — your choice.

Every treatment begins with a consultation and full medical history. Some medical conditions, medications, pregnancy and breastfeeding can make a treatment unsuitable.

If a treatment isn't right for you, you'll be told honestly and an alternative discussed — including recommending nothing at all.

You must be 18 or over for all treatments.

Written informed consent is taken before any treatment. You will have the risks, benefits, expected results and alternatives explained, and there will be time for questions.

You may withdraw consent and stop at any point, even after the consultation has begun.

Written aftercare is provided for every treatment, and you're welcome to get in touch afterwards with any questions or concerns.

A complimentary two-week review is offered for anti-wrinkle treatments so results can be assessed and fine-tuned where needed.

Medical records and consent forms are kept securely and confidentially.

Before-and-after photography is only ever taken and shared with your explicit permission, and client reviews are published using initials only.